Terms of Sale

Terms of Sale

General Terms and Conditions

The provisions, supply and sale of any item, service, support or goods by Scope Link is subject to the following terms and conditions unless expressly modified and provided in writing by Scope Link and the purchaser.

  1. All prices, specifications and any other contents are subject to change without notice
  2. All prices provided by Scope Link are subject to exchange rate and volume variation
  3. Any special price agreement may be changed subject to expiration, cancellation or change of the special price agreement with the
    vendor at any time
  4. For projects where goods are ordered in specifically for the project, Scope Link reserves the right to request an initial/deposit payment
    prior to ordering the goods
  5. If a quotation that is provided by Scope Link is amended by removal of any items or adjustment of quantities, Scope Link reserves the right to adjust pricing
  6. Items that are specifically ordered in for customer are not able to be cancelled or returned for credit or refund without prior agreement after the quotation is accepted by customer. This generally applies to goods with a longer ETA (1+ weeks) whereby the goods are specifically ordered and brought in specifically for the customer
  7. All sale items are subject to 10% Goods and Services Tax (GST)
  8. All items provided or sold by Scope Link remain the property of Scope Link unless complete payments are made and cleared in full
  9. Payment terms by default provided by Scope Link is strictly payment upfront before delivery, unless approvals are made internally by Scope Link post application by customer for credit terms
  10. Clients with a credit term account, failure to abide by the terms of the account may result in the retraction of credit and Scope Link reserves the right of ownership of goods until payment is paid and cleared in full
  11. Buyers paying by Credit Card, may incur a surcharge
  12. By accepting prices, quotations and invoices provided by Scope Link, you hereby consent to our Terms of Sale and agree to all conditions
Return of Goods Policy
  1. We must be notified within 7 days of receipt of goods, if they are faulty/damaged or are not the goods ordered. Returns must be accompanied by our RMA from. Please contact us to get a copy
  2. Returns will be rejected for the following conditions of goods: 
    a) Soiled, marked, used or otherwise damaged
    b) Damaged packaging
    c) Incomplete product (including; instruction manuals, CDs, keys or any other materials that is part of the original packaging etc)
    d) Goods returned without an RMA form
  3. Freight for returning goods is payable by customer
  4. Overseas/international customers must cover all freight chargers when sending and/or receiving goods, even if the goods are under warranty or sent in for warranty repair. Scope Link does not cover international freight chargers whatsoever, unless agreed prior in writing.
  5. Failing to meet Scope Link’s return policy will result in customers covering all freight costs
  6. Scope Link reserves the right to charge customers a restocking fee of up to 30% of the value of the goods returned

Warranty & Service

  1. Unless specifically stated in writing in various Scope Links documentations or Manufacture datasheets, warranty on all Scope Link’s products is 12 months return to base, except for accessories such as; cables, power supplies, batteries etc.
  2. Goods returned under warranty must be accompanied by a completed RMA Form otherwise they will be rejected
  3. Warranty does not cover any damage caused by incorrect use, misuse by user, damage caused by outside connections, alteration to product or any other type of damage or failure that do not fall under the manufacturer’s warranty conditions
  4. Goods returned for warranty repairs that are not faulty will be considered a chargeable job and a minimum labour cost plus return freight will be applicable and payable by customer
  5. Overseas/international customers must cover all freight chargers when sending and/or receiving goods, even if the goods are under warranty or sent in for warranty repair. Scope Link does not cover international freight chargers whatsoever, unless agreed prior in writing.
  6. An inspection fee plus return freight is applicable and payable by customer for rejected repair quotes provided by Scope Link
  7. Most items are covered by an ‘x’ period of standard manufacturer’s warranty. If warranty items are sent back and don’t meet the manufacture warranty conditions, Scope Link’s standard repair charges will be applicable
  8. Scope Link reserves full rights to diagnose and analyse repair and distinguish whether the repair is chargeable or covered by warranty
  9. All warranty repairs must come back to base

Freight, Shipping and ETA Policy

  1. Freight is payable by customer on all products unless agreed in writing by Scope Link.
  2. Freight is payable on all orders, including back orders, unless otherwise stated in writing by Scope Link.
  3. Delivery Estimated Time of Arrival (ETA) given by Scope Link is usually an estimated time frame. We cannot guarantee an exact time frame under any circumstances. Shipping ETA can influenced by many factors that are out of our control including but not limited to; global crisis, pandemics, government quarantine enforcement, disasters, manufacturer related issues, supply and demand, accidents during shipment etc. Shipping ETA can be affected by issues we cannot control, however we will always try our best and liaise with all parties to ensure fastest and smoothest ETAs are achieved.
  4. Scope Link will not be held accountable for any delivery ETA delays caused while in transit or while in possession of third-party companies, although we will do our absolute part where we can to communicate and arrange for swift outcomes.
  5. International customers are responsible for import duties and taxes.
Labels and Supplies
The substrate should be free of dust and lubricant before applying any labels. Please use once unwrapped, if stock is to be returned to the storage shelf please ensure stock is wrapped and bagged to prevent surface dust and contamination. The acquired labels should be tested thoroughly under use condition to ensure it meets the requirements of the specific application.
Base upon issue date circumstance, the label manufacturer have tested products to be believed a reliable result in accordance of the label technical information and recommendation. However it is not a guarantee & warranty since the products are used outside of our control, so we cannot take responsibilities for damage or consequence may occur when using any labels supplied by Scope Link. Scope Link do not authorize any parties of all give such guarantee and warranty. All label technical information and recommendation are subject to change without prior notice. 
Software Provisions, Custom Programming & Software Development Terms and Conditions
By purchasing any custom development program from Scope Link indicates that you have read, understood and agreed to all below terms and conditions prior to placing a PO, making any payments or any deposits that may have to be paid prior to any development of any Custom Program.

Besides the POS and tracking hardware and systems that Scope Link provide in the AIDC and barcoding industry. Scope Link also specialise in development of Custom Programming (App Development) for the demanding needs of customers where conventional tracking is required.

1. Interpretation
a) Deployment: means final launch and provision of Custom Program.
b) Program Amendments: means changes made to the Custom Program.
c) PO: means Purchase Order given by the Purchaser in commitment of purchasing a Custom Program.
d) Contract: means the contract between Scope Link and the Purchaser for or in relation to the sale and purchase of Custom Program.
e) Purchaser: means the person or corporation who buys or has agreed to buy the Custom Program from Scope Link.
f) Program Simulation: means to show the Purchaser a dummy program of how the final Custom Program will work during development phase.

2. General
a) Subject to any Given Terms, this document together with the relevant Sales Confirmation embodies the sole terms and conditions of the Agreement between Scope Link and the Purchaser and supersedes all other conditions and agreements between the parties, unless expressly amended in writing by Scope Link.
b) These terms and conditions shall without further notice apply to all future transactions between Scope Link and the Purchaser in relation to the sale and purchase of Custom Programs, whether or not this document is delivered or executed in the course of the transaction.
c) All Purchase Orders supplied by the Purchaser are subject to acceptance by Scope Link and indicates that upon placing a Purchase Order, the Purchaser has read, understood and agreed to terms and conditions laid out in this document.

3. Required by Purchaser:
a) Clients who require Custom Programs developed, must provide a full flowchart and specifications of the program required.
b) A flowchart must clearly indicate and show the Custom Program workflow, user interactions, user interface and specifications of the required Custom Program, as well as specifications of any import and export of data (if applicable).
c) Flowcharts can be provided by the Purchaser in Excel, CSV, PDF, DOC or PowerPoint formats.

4. Payment:
If the price of the Custom Program Development exceeds $10,000 + GST:
a) Unless otherwise agreed by the parties in writing, a 50% (Including GST) deposit of the total quoted price for the Custom Program must be paid in full upon placing a PO.
b) The 50% deposit amount of the total Custom Program shall be of the essence of the Contract and if the Purchaser fails to pay the 50%, Scope Link may treat the Contract as repudiated by the Purchaser.
c) The 50% deposit charge must be paid in full in conjunction of placing the PO.
d) By paying the 50% deposit and placing a PO, you have read, understood and agreed with the contents of this agreement.

5. Refund:
a) The 50% charge is non-refundable.
b) Amounts paid for Custom Programming Developments that is below $10,000 + GST is non-refundable. Please note that developments consume many hours of labour and coding.

6. Development:
a) Development of the Custom Program shall start shorty after receiving the PO from the purchaser.

7. Program Simulation:
a) During the development of a Custom Program, Scope Link will organise and provide a simulation program to the Purchaser via webinar in order to make the amendments that may be required prior to the date of deployment.
b) The changes required by the Purchaser shall be made with no extra charge unless additional features are required to be added and were not stated in the flowchart which was given and committed for in accordance with clause 4(a, b, c and d)

8. Program Amendments:
a) In accordance with clause 7, charges do not apply for the amendments made during development and simulation period of the Custom Program.
b) Additional charges will apply if amendments are required after the date of deployment.
c) Additional features requirements; will be charged accordingly if required before and after deployment.

9. Delivery/Deployment:
a) Custom Programs consume different hours of work; therefore, deployment dates will vary and is dependent on the complexity of the Custom Program. Scope Link can provide the period and indicative Deployment date for each Purchaser’s particular Custom Program.
b) Depending on the nature of the Custom Program, deployment is delivered by a web download link or a disk and/or already loaded in quantified purchased hardware.

10. Service, Support and Training (Remote and/or Onsite)
a) Scope Link can provide full service, support and training to the Purchaser in accordance with the service and support terms stated in the quotation (if any)
b) Service, Support and Training will cover the number of hours stated in the quotation and paid for by customer; additional charges will apply if additional time is required. Scope Link Pty Ltd will not be accountable for any circumstances out of our control due to issues relating to your IT restrictions, IT personal absence, inadequate IT infrastructure, slow internet speed or any other unforeseen circumstance out of our control. If the number of purchased support hours is exceeded; additional charges will be applied to cater for the additional time required.
c) Scope Link Pty Ltd can provide both remote and onsite support. Feel free to ask us for pricing and details.
d) Onsite support travel time will be charged accordingly as part of the consumed hours and will be deducted from the paid total number of hours.
e) Remote support is generally provided by remoting into the customer’s PC(s) using a remote access software including but not limited to TeamViewer, Zoom, Skype etc.

f) When providing support via remote access, in most cases we will require full admin rights on the PCs where support is to take place. Normally, some organizations will need the help of their IT to grant this admin right.
g) It is the sole responsibility of the client to ensure all backups are in place prior to any support session commencements. Scope Link Pty Ltd will not be liable nor hold any responsibility for any unforeseen and unintentional data losses which may occur during any support session.
h) It is the sole responsibility of the client to ensure all hardware, instrumentation, electrical equipment etc are intact, free of defects, test & tagged, free from danger and hazard prior and during any support session. Scope Link Pty Ltd will not be liable nor hold any responsibility for any unforeseen hardware failures.
i) Scope Link Pty Ltd reserves the right to alter the terms of its support provisions at any time and/or change prices without notice.

11. Special Terms and Conditions
a) Scope Link provides standalone systems only, and does not tie or integrate any in-house developed Custom Program with any third-party system, database or software.
b) Scope Link is not responsible for any faults to hardware or communications error made to any system or hardware due to any integration by an outsourced party.
c) Scope Link will not be held accountable for any fault caused by system integrations, misuse, deliberate alterations etc.

12. Source Code
a) Source code will not be disclosed nor released, it is a Scope Link property and will remain in Scope Link’s possession.
b) If / when programming amendments are required at any time, changes to the source code will be performed and applied by Scope Link.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
By doing business with Scope Link, you hereby consent to our Terms of Sale and agree to all above conditions.